How to Recharge your StarTimes Decoder


How to load the Recharge card

Using Smartcard Number
1.   Scratch the foil to reveal the 16 digit PIN number
2.   Enter CC#Smart Card Number#PIN
3.   Send as SMS to 32020.
4.   You will receive an SMS about the recharge whether it is successful and your current balance.
Note: find the Smart Card number on the Smart Card Inserted in your Video Gateway

Note:
•   Recharging your SmarTimes Decoder can be done using your mobile phone.
•   Mtn network is advisable.
•   Leave no Space in between SMS
•   Make sure you do not end your SMS with #
•   You will receive an SMS about the recharge whether it is successful and your current balance.
•   To check balance: Enter: BQ#Smart Card Number# OR BQ#Customer Code# send as SMS to 32020

•   Do not discard your recharge card unless you have received an SMS confirming that this card has been utilized.

199 thoughts on “How to Recharge your StarTimes Decoder

  1. Pls what are the areas of coverage of the startimes digital tv. Can it work in sagamu, ogun state. A prompt reply wil be highly appreciated. Thanks

    Like

  2. i’m receiving all the channels (33 channels) as in your leafllet clearly with the exception of vox Africa using the antenna that came with the decoder

    However, when watching some channels mostly the foreign ones, the picture(video) will just remain like without further change go black and come again after some seconds without error code or any other message, what is wrong? do i need return the decoder for check?

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    • Hello Uba, for you to receive 33 channels on your decoder you need to do auto-search from your startimes remote control or reposition your antenna. presently as i reply you, the number of channels view with startimes decoder is 35 channels.

      Like

  3. I heard about this StarTimes decoders in Kano. I intended getting one within the week but I want to find out what happens if I do not recharge it after a month or two of last recharge? Will I still have access to some channels. Are there live Premier Leagues channels on StarTimes?

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  4. I bought my decoder in ketu on 27th of september 2010 but yesterday i was shocked when i received message to recharge. Pls, do the needful.

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    • You said yesterday what date? Well the only advice i will give concerning subscription that does not last a month would be always ask who ever sold the decoder to you if the decoder has been activated and if the response is yes, then ask how many days. then you should able to know if you are to request for another one or make do with that.

      Like

    • For some months now the Hotel channel has been suspended and am yet to know what they are doing about this adult channel.
      As soon as i get info. about this i will get it posted here.

      Like

  5. I jus got my decoder.. I think it has not yet been activated .. Jus getting “smart card error” how do I go about the initial activation.

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    • If you are getting smart card error, this mean you smart card is not proper inserted, to properly insert your smart card the arrow on the smart card must be facing down when inserting the smart card in the card slot

      Like

  6. I recharged my startime decoder successfully in the first week of november,2010,I received a comfirmatory sms that it was successful.how i’ve not been able to get signal ever since and my recharge subscrptio is running out, what could possibly be wrong and what can I do to fix this problem? I live in Apapa, in lagos.

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    • If you receive a confirmatory sms that your new subscription was successful and yet no signal on your startimes decoder, the is “reception and not subscription” though you have successfully recharge your decoder.
      what you are to do now is reposition your antenna in a good position to receive good signal strength, and make sure the signal light “greener light” comes up. the greener light is below the power light at the front panel of your decoder

      Like

  7. I intend to get startimes decoder but could not locate any of their outlets in my area. I dont want to buy from agents. I live in okokomaiko, lagos. In addition, what is the current price of the decoder. Pls advise asap.

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  8. If u can include CNN,all your dreams are come true.. That also reminds me,get radio stations in the groove,fold your arms & watch comments of equity appraisals.

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    • Your decoder number is the serial number of your decoder. You can locate the serial number at the back of your decoder. The serial number is seventeen digit number pasted at the back of your decoder very close to where you plug the antenna.

      Example : 270128XXXXXXXXXXX.

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  9. When will startime work in Ibarapa area especially Lanlate where there is firstTelecomunication satellite station.am mostly in terested

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  10. I just bought my star time decoder in Ibadan but is not start working because i can read on my tv screen that the channel list is empty,pls what happened? and i have plug it,the signal light doesn’t on i mean the green light,plz xplain this to me…..Thanks

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  11. Please i bought my startimes dec @ sango outlet in Ibadan. Up till now i have not been able to view any channel. Despite a text message which says successfull activation my decider is still saying activation error (4). What is d problem!

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  12. i bought the decorder is ok but there are some chanels that is not working fine like skiping the second thing is that there should be a yoruba station now

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  13. NTA-Startimes pay tv had better get a little more serious by determining an exact tariff plan for customers: not just to packet a bundle of channels only to display their (NTA-Startimes) own choice of viewership at the expense of the customers’ interest. By this I mean, if I had paid 1,800 NGN to view an array of channels for instance BBC, there is no reason why I should be deprived of that right at any particular point in time, without cogent reason. If it is due to technical problems, NTA-Startimes had better gear-up and rise up to the occasion, more so now that the ovation is high!

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  14. I bout startimes decoder in Lagos i took it to Port-Harcout allmost two mouth ago up till now is not working. pls tell me the problem.
    THANKS NASIRU.

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  15. Please each time i get recharge card, i find it difficult to load or recharge my STAR TIME decoder, i send CC#02………..#PIN to 32020 but get no fit back please somthing need be done for customers to recharg freely.

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  16. I bought a startimes decorder yesterday in port harcourt and pluged it as instructed, but it is showing me no signal and no service. what should i do to get signal.

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  17. I just bought a star time decoder yesterday, when i pluged it on when i got home it didnt work, do i nedd to register something first?

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  18. Oh oh… I’m getting 38 channels on my star time. For you to get more channel, simply possible your Antenna where all the available channel is showing without interruptions and repeat the automatic search.

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  19. Oh oh… I’m getting 38 channels on my star time. For you to get more channel, simply position your Antenna where all the available channel is showing without interruptions and repeat the automatic search.

    Like

  20. I’ve been recieving NO SIGNAL message on my decoder since last month. What is the problem kindly help me to rectify the Error message. My smart card no is 02027269417. Thanks

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    • Check your antenna connection. Make sure the antenna is properly connected to your decoder and not to the TV set. Also check my post on how to solve ”No Signal” Problem on the home page of this blog.

      Like

    • Connect your decoder to your TV set as directed by the manual. Leave it on while the TV set is on, make sure the antenna is connected to the decoder and not to the TV set. Position the antenna for good reception. make sure the signal light comes up, otherwise your TV screen will read “No Signal”. The signal light is greener in color and is below the power light.

      Like

  21. Please i find it difficult to recharge my startime with mtn,
    Please is there any how i can recharge thro my internet computer, advice pls

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    • I beleive you are on Basic bouquet. You can only view 36 channels on basic bouquet. To receive all the 36 channels reposition your antenna a little bit from the position that gives you 18 channels either to your left or right side, try each positioning with auto search using your remote control, this would update the missing channels.

      Like

    • Hello Ernest,
      Make sure your antenna is properly connected to your decoder. And look for the signal light(greener in coluor) at the front panel of the decoder, makes sure it comes up.

      Like

  22. I recharge my startimes decoder for abt 5days now, but only nta news channel is workhng. The rest channels are showing no access no subscribtion. What could be the problem?

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  23. Getting the recharge around ajao estate lagos has been very difficult for me. Is there no other way to recharge apart from the card? Or is there any outlet in ajao estate where I can get it?

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  24. Please how do i terminate an active subscription on startimes decorder or shift it to d nxt month so that i can resubscribe bcuz i mistakenly subscrib 4 36 channels(1100 naira) instead of 46 channels(2100 naira)

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  25. Hi am in benin I just bought the decoder (8000T) with 1 month free subcription but i can only recieve 20chanels is it because of the free subcription will i ever be able to recieve the basic 36chanels

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  26. Right now am enjoying my startime in ijebu imusin of ogun state.the 36 chanels.but frm 118 downward are not so strong,i mean d signal.i wil suggest d orisun station be moved to btw 101 to 117.so dt we can enjoy d yoruba station very well.b4 startime wil be lunched in ogun state.

    Like

  27. Keep an eye on da hotgrid for a breakthrough gift on how you can become an established household name working as a startimes dealer or retailer etc., how to recharge and migrate from basic bouquet to either classic or unique bouquet while keeping an eye on sattvng too. See you at http://www.hotgrid.blogspot.com and dont forget to like our facebook page too and to subscribe for email update posts.

    Like

  28. i have recharge #2000 and received message successful yet no access not subscribed and angry because of my programes. card serial number 20111217XXXXXXX, 20111217XXXXXXXX, smart card number 02027246079. pls help cos ur customer care they are picking calls.

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  29. Pls I bought recharge card and I send it normal to 32020 but for past 3 days have not receive any message and have not been activated. Pls what am I going to do.

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  30. i have load my startime and is still telling me that have not subscribe what can i do since yesterday i can’t view any channels

    Like

    • Hello Oye,
      If the message on your TV screen is “Not Subscribe” then you have not been able to recharg your decoder succefully.
      If you still the card with you send:

      CC#SMART CARD NUMBER#PIN
      Example CC#02027XXXXXX#20116XXXXXXXXXXX
      Type as SMS from your phone and send to 32055

      Like

    • Hello Uyi,
      The easiest way to know the current bouquet you are on is with the number of channels you can receive or your monthly subscription.
      36 channels is Basic bouquet….N1000
      46 channels is Classic bouquet…N2000
      51 channels is Unique bouquet….N4000

      Like

  31. Hello, am one of ur customer i bought the startime decorder week then i connected every normal but it was review signal bad. What shall i do to this?

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    • Hellow Nurudeen,
      Partial reflection is available there in Ifo Ogun state, but conduct a research in your neighborhood to see if people are using it in your area,then you can ahead and buy it.

      Like

  32. my name is olaoye,pls i want to know may be startime decoder are showing spanish laliga,coper derey and italian seriea.thanks.

    Like

  33. I have smartcard problem on my decoder. What can be done. Nothing is showing for the past two weeks.Has the smartcard expired?

    Like

  34. i bought your decoder at iseyin in iseyin local government area of oyo state that is about eight-five kilometer(85km) distance from ibadan and my decoder mostly not receive signa at my area while some in the same town are working well with outdoor antene.In our town ”ISEYIN”will need your stable service and I promise to render any assistance on it.You can contact me on these e-mail or call on 08054135909.Your response and folow up will be expect.Thanks.

    Like

  35. I bought your decoder at Iseyin in Iseyin local government area of oyo state that is about 85km from ibadan and I’m not receiving signa in my area while other in another area in the same town are received with outdoor antenna.In that town ‘ISEYIN’ will need argent attension to bust your network coverage. Thanks’.

    Like

  36. The few days i spent watching startimes with Uncle,i was thrilled to buy it the following day .and i strongly believe that they will not disappoint me.

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  37. why is that i started having signal problem the very day i activated my startimes.No signal,it’s not encouraging at all.

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  38. do something positive very fast to upgrade your bad signal network,because we are paying 4 what we don’t utilize.vry painful during this holiday.

    Like

  39. Hello!I bought my decoder a month ago but i was surprised wen i saw no signal just 2days b4 d end date pls are u sure dat wen i subscribe for another month it won’t give me any problem

    Like

  40. please, i got a startimes recharge card of 1000 worth, the problem is the card is not the new sets of cards in the sense that the PIN number is 16 digits while the recent ones are 12 digits. now the card is due to expire 31st dec. 2012, the problem is it is showing invalid, do it means that it cannot be used? please i will appreciate your urgent reply. thanks for your understanding

    Like

    • Hello Kelvin,
      You need to activate your startimes decoder before using it. send

      RES#Smartcard Number#Decoder Serial Number
      to 32020. NB leave no space between code
      after sending this code and you get a feedback saying resetting is successful, the you can start to recharge your decoder

      Like

  41. They gave my sister the decoder at Nnena and friend show, after installation, it’s showin smartcard not registered or activated

    Like

  42. I am just trying to recharged my decoder- 02027716755 with smart card – 91337834722 which i bought near yur office at sapele rd here in Benin. I got this message. That “The card 91337834722 was canceled” is it fake? Or i cannot recharge that set again?

    Like

    • Hello osahon,
      You should resend your sms with the right recharge code again.getting that message does not mean the card is fake.You can resend the code but make sure you send the right code format for recharging

      Like

  43. Startimes tv is now in akure, why not in ekiti. I can assure you that are more patronising and demanding your products more than any state. It is a sorry case that we cannot viewing the startimes tv here in ekiti or can we do anything to enjoy it too or buy powerful antenna. Waiting for your reply

    Like

    • Hello Aderemi,
      The only powerful antenna is Yagi antenna from Startimes, if Startimes signal service has been lunched in Ekiti you should be able to receive the signal with this antenna, except it has not been launched.

      Like

    • Hello Rev Ajayi,
      Sure, you can replace your lost or damaged remote control by visiting startimes office, and request for a new one. Note: Replacement is not for free

      Like

  44. Pls I recharge my startimes but it as not been recharge I recharged it at startimes office in osogbo on the 12th of nov. And am not in osogbo now.

    Like

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