Apart from recharging your startimes decoder through sms using your mobile phones, subscribers can now easily recharge their startimes decoder through startimes website.
The steps to follow to recharge your startimes decoder are as follow:
Step 1
Purchase the Startimes recharge card from authorized dealers or outlets,log on to Startimes website www.startimes.com.ng and then click on customer care.
Step 2
Get your startimes smart card number from the smart card inserted in your decoder,type it in the smart card number text box, also type in a default password which is 123456, the default password is for first time users, who can also change the default password to a new six digit password of their choice, type in the check number and click on “Login”
Step 3
Password Reset allows you to change your default or old password to a new six digit password of your choice.Type in your old password and new password, confirm it by retyping the new password and click on “Modify”
Step 4
If your modification is well done you’ll get a confirmation as shown below
Step 5
Click on the sub menu of “My Account” to view details of your subscription
Step 6
To recharge startimes decoder click on “Recharge Card payment”. Type in the PIN number of the recharge card, the PIN number is sixteen digit number. put in the generated check code and click on “Recharge” . NB, If you type in wrong or invalid PIN number you get an instant response telling you “Prepaid card does not exist”. illustration from the page below. Be sure you put in the right PIN Number of you recharge card.
Step 7
Click on “Account Information View” to see the details of your subscription. Below is the details of my subscription, though am about to recharge. I have four naira eighty six Kobo (4:86 Kobo) on my decoder, am recharging very soon.
I just bought a startimes decoder yesterday and sent RES#SCno#decoderno and sent to 32020.
However, it was only NTA24news that showed, the rest of the channels were showing no signal a
nd I noticed there were $ signs in front of other channels on channel list.
Kindly guide on what I need to do to get all other channels.
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hello Musanajeem,
first off all the code format you sent is wrong. Secondly if you are using the decoder for the first time you should leave the decoder on while plugged and connected correctly to your TV set for like ten minutes to twenty minutes, then it will activate it’s self, and all channels will be listed out.
For the dollar sign to go away you should do auto search using your decoder remote control.
Pls let me know if you are able to rectify the problem.
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i just bought startime today, pls how should go about it? hope to hear u soonest?
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Goodday hau can i re my startimes from my bank acc.
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mr musa wat u wil do first go 2 ur menu or settings on ur remote n press d altomatic search.
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Please improve on your reception clarity in Kaduna, especially towards in the evening/night.
Thanks.
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The last 6 digits on my scratch card has been removed by my son. Is it possible for me to recharge my decoder with the remaining pin no and the serial no?
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Hello dayo,
this is not possible. But visit any of startimes office around you to see if the omission of some digit from your recharge card can be rectify for you.
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mr dayo can u recharge ur phone wit incompletes digit number?plz get anoda card.
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Mr. Nduka pls learn how to talk to people. Thks
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u can use the number that u used to register as well
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Pls I’m still waiting for your response sir. Thanks.
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dear startime,i like the good work you guys are doin bt you guys did wat i dont like resently..actualy, i was suprise to see that your company has remove some of the best channel i so much love,like mtv base,E channel.this two channel is the best channel on your decoder and witout dis two am not sure that am going to be interested in dis startimes again..pls do somtin about it fast cuz d decoder seems so borin now.
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we bought a startimes recharge card and we send d recharge pin but it is not showing since may so we left it but i want to retrieve it back,what shld i do nw i need solution to my startimes decorder.
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Hi Paul,
Please visit any of the startimes office or dealer around you to re-activate your decoder.
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Helo startimes,i want ask wether startime is available in osun state.
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can the startime decorder work with any second hand tv?
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Yes the startimes decoder can work with any second hand TV. If the TV is having an AV port or converter
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I want to confirm wherther startimes is now available in Benin city.
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Great work startimes.I want startimes ng to have a facebook page so that subscribers could easily ask questions.
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Thanks Startimes 4d wonderful works u are doing, especially d inclussion of iqra for muslim subscribers. We shall grateful if, an islamic channel dat uses English as a means of communication could be included; e.g muslim telivision ahmadiyya -mta. Thanks.
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Hello Olajire,
Startimes is here in Nigeria to give you the best.
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I bought recharge card yesterday(03 december 2011), i was told that there was no service and i should recharge on my phone which i did but since that yesterday, i have not receive any sms. Again i have not been able to watch any station on my startimes, pls do something fast to rectify this error, tnx, sola
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It’s like this startimes of a thing will not last in Nigeria cos of irregularity in services. I’ve sent N2000 recharge pins tp 32020 since 2days now but still receive only NTA worse still i couldn’t log in to the so called website, what a hell of service been rendered by startimes. No cordination at all. Pls do something fast b4 i throw the shit into d trash can
, my smartcard no is 02027175xxxx.
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Hello Akinlolu,
This should be network problem, would be resolved shortly.
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I recharge through my phone yesterday but i have not receive any sms alert since yesterday, pls treat my case
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Hello Olaoye
That should be network problem. Just hold on it would be resolved.
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I bought 2000 pin 554887********** and 2 1000 recharge pin 561159********** and 803124**********, my smart card 525985 in Nov 11 hoping 2 charge 4 2mnths bt i reced a mesg concering d 2000 card dat it is used, i sent d pin no 2 one of ur staff wit tel no 080392***** wen i had problem in charging. My acc bal now is 1269, date of recharge 23/11/11, amt 4000. Wants 2 no which recharge was ok as at time of recharge.
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Good the i recharge via the web using my ATM card i did choose over 30 channel and made a #2000 payment the recharge was successful but did not get the said station such as Bollywood Entertainment news what do i do?
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Hello Abraham,
Use the migrating code to migrate to classic bouquet:
cc#smartcard number#PIN#c send to 32055.
But check your balance before you send the code.
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I recharge myn startimes with N1000 but since two days ago, i can only receive NTA and when i check other channels, i am directed to check the card, i tried using my phone to send the number again but the response is that the card has been used. when i checked my balance online, i have 225.81
what then is the problem with other stations
Pls do reply
Macbeth
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Hello Macbeth,
The problem is from improper insertion of your smart card, Remove the smart card and insert back with arrow direction on the smart card facing down.
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thank you Owolabi, issue resolved
Best of seasons greetings
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Hello Macbeth,
You are always welcome.
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Hello Team,
Compliments!
I simply want to confirm if I can pay for the Basic bouquet via Quickteller (online; using my debit card).
Thank you.
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Hey Babatunde,
Yes, Startimes monthly subscription can be done via Quickteller. Online payment using your debit card.
You must register with you email address and a password to gain access.
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Hi,am enjoying my startimes in ijebu imusin,ogun state.but d signal here is still weak btw 35-41 signal strenght.i wil suggest dt d orisun be moved btw 101-118.bcos frm 119 downward ,d stations are not stable like d stations btw 101-118.
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I recharge 1000 but I can’t be able to view all the 52 channel what can I do
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Hello Emaka,
with N1000 youcan only view 36 channels.
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Please kindly send me a recharge phone code compatable with Etisalat Network. Thanks.
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4 long i did recharge my startimes decoder on friday 13/01/2012, i recharge with #2000 since dem it on NTA showing other channal are not showing my smart card no 020272XXXXX
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Hi StarTimes Teams,i love u StarTimes.St’Times, you made me so proud.i’ m so happies more grace to StarTimes Teams.you made poor see a globalworld in a flatscreen. thank StarTeam.Victor Nathan
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Good and happy 4 d star time
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I lov usin startimes
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Gooday to startime group love u, u r too much but there is
something wrong, before i been recharged #1000 but am now deside to to buy recharged #2000 but i can be able to wharch the holle channel like MTVBASE.BOOLYWOOD.KUNYFUL and the rest but the signal 74 .but am enjoyed ORISUN CHANNEL am living at akute in ogun state near ojodu berger.
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I bought a startime decoder some of my station has no volume.what will i do?
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Ȋ̝̊̅§ it only one phone number that we can be using τ̅☺ recharge our decoder , do you register τ̲̅ђε̲̣̣̣̥, line that take τ̅☺ register at first time, because Ȋ̝̊̅ tried τ̅☺ recharge with airtel line , Ȋ̝̊̅§ telling ♍ε̲̣̣̣̥ ₪☺ signal.
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You can use any phone line,MTN,AIRTEL,GLO and VISA phone. Startimes does not rigister any phone number when recharging with it.
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Do U̶̲̥̅̊ register τ̲̅ђε̲̣̣̣̥, first phone number that recharge decoder, or should say Ȋ̝̊̅§ it only one line that we can be using τ̅☺ recharging decoder. Because Ȋ̝̊̅ used another line Ȋ̝̊̅§ complain ₪☺ signal ąN̤̥̈̊ð №τ̲̅ subscribe.
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hi,i want to find out if startimes tv have freeview channels or are they all pay tv?
NTA has blank screen but it has only voice, what should i do?
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hi,i want to find out if startimes tv have freeview channels or are they all pay tv?
NTA has blank screen but it has only voice, what should i do?
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NTA News is free to view without subscripion.
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which new cities will be having startimes this year. we are expecting it in Ondo and Ekiti states
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Hi. Good afternon my startime is showing no signal since last week
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please i want to know if my account has been credited. this is my card number 0202710xxxx .Thanks chinedu.
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Startimes u people are 419, why i say so? I but startimes product and i have 36 station, after 31 days u people reduce it 18 why? As i am talk to u now my stations are not correct. U people want me to tell my staff dat u people are fake.
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Firstly,when i‘m watching setanta i noticed that btw 10-15 min it‘ll just shown card error untill i remove the card & insert it back,but after 10-15min it‘ll occured,but it doesn‘t occured in other channels.Secondly,is it true that their is different code to load,1000,2000 &4000 recharge card? if their is, send it to my email.Thanks.
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Switch off your decoder before removing the smart card and make sure the decoder is not on while inserting the smart card.
Their are migrating codes for each bouquet but only one code to reload your smart card.
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I just recharge my startimes on my mobile uptil now i have nt get access 2 enjoy it pls do sometime urgent about it.
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I have consistently recharged via INTERSWITCH and it usually takes minutes. Its so so convenient. However, all morning, I have recieved INVALID SMART CARD NO. What could be the the problem? My smart card is 0202747xxxx. The situation is terribly inconvenienting please deal with urgently. Thank you.
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Hello inforedge
To activate your startimes decoder simply type:
RES#Smartcard Number#Decoder Number
Example: RES#020270XXXXX#Your Decoder serial Number
Type on your phone as a message and send to 32020
if problem still not solved, visit any startimes office around your vicinity
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Hello inforedge
To activate your startimes decoder simply type:
RES#Smartcard Number#Decoder Number
Hey inforedge
Example: RES#020270XXXXX#Your Decoder serial Number
Type on your phone as a message and send to 32020
if problem still not solved, visit any startimes office around your vicinity
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[70013]: Unrecognised customer information supplied: Service: Startimes Payments,
smartcard number:
02027471466
THIS IS THE RESPONSE FROM INTER SWITCH. I HAVE ALWAYS RECHARGED THRU THIS MEDIUM. I CONFIRM THAT THE SMARTCARD NO ABOVE IS CORRECT. Please help.
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Is there any problem CCTV news is not working.
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Why is there no service since yesterday?
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why am i having this information of recharge that my balance remain #15.00 i should recharge on the 17-04-2012 while the last time i recharge my decoder is 23-03-2012 isit that the recharge card is not up to a month again for substription please i need ugent reply thanks
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Pls i can not recharge my decorder.help me pls.
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hello Kase,
To recharge your decoder send:
CC#SMART CARD NUMBER#PIN
Example CC#02027XXXXXX#20116XXXXXXXXXXX
Type as SMS from your phone and send to 32055
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Pls i can not recharge my decorder.help me pls.
My card no-020270XXXXX.
Thnks
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from 24 to 26 of April 2012 i have loaded 2 startimes card but im still seeing no access not subscibed and i received message of successfully. these are the serial numbers: 201112XXXXXXXXXX, 201112XXXXXXXXXX. what will be the cause?
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Hellow Beauty
I hope by now your account has been credited. The initial delay is from the server.
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I buy a new startime decoder is only one channel i can see why?
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Hello AKpaida
You need to recharge your decoder to be able to view it.
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I buy a new startimes what should do to it
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How can rechange my account on startime with my phone
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hello Ogunfowora
Use the below code to recharge:
CC# Smart Card number#PIN
send as sms from your phone to 32055
Your smart card number and your PIN.
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when will dis decoder move across the country generaly.eg kwara and others.
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I bought a new startimes decorder yesterday and it’s display no acess not activated(errorcode1)on my tv.what can i do
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Hello Gozmok,
To activate your startimes decoder simply type:
RES#Smartcard Number#Decoder Number
Example: RES#020270XXXXX#Decoder serial Number
Type on your phone as a message and send to 32020
if problem not solved, visit any startimes office around your Area.
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Hello Owolabi,
I have not been able to use my decoder for about 4 days now. It gives an error message; “No access – Not subscribed”, even after I have subscribed (am not new, I have been using it since last year).
Upon logging into my profile, “PUNISH_STOP” is the status of my service.
My smart card no is 02027XXXXXX.
Please help to fix this.
Thank you.
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Hello Babatunde,
Send:
RES#Smartcard Number#Decoder Number
Example: RES#020270XXXXX#Decoder serial Number
Type on your phone as a message and send to 32020
This code will reset your smart card, after then go ahead and recharge with the code bellow:
CC#SMART CARD NUMBER#PIN
Example CC#02027XXXXXX#20116XXXXXXXXXXX
Type as SMS from your phone and send to 32055
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How can I migrate from basic bouquet to unique bouque. I reside in kaduna state.
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What is the process of migrating from basic bouquet to unique bouque. I reside in kaduna state.
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Hello Shagari,
The process of migrating to different bouquet is written out on this blog,but if you don’t understand the process of switching between bouquet, i will advise you visit the nearest startimes office withing your state to do it for you.
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In Badagry, startime service was not well ok, pls upgrade it so that we can enjoy it.
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i buy startime decoder with full access but i cant receive signal from my hometown yobe stse
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Hello Mustapha,
Startimes signal/service is not available in Yobe state at the moment.
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hi, startime i recharge my startime yesterday 26/5/2012 bt some station did nt show, eg nta sport,nta entainment,e.star, france24,tbn
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When startimes chernes will reched 51chernes that is my comment. &?.
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Good day to startimes my comment is that when 51 channel reched p.h.? Thank.s
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I just buy new statime decoder and fit it on my tv and insert smartcard which ur dealer help me recharge but it showing channel list is empt
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Hello Seyi,
The decoder is not properly fix. Make sure the dealer fixed it and activate it for you.I believe is not yet activated that is why the channels list is empty.
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Pls, can I use premium bouquet on my decorder? with smart card 02027253359, am from Ikire, Irewole LGA, in Osun State very close to Ibadan, we are using Ibadan network.
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Hello Adebayo,
Premium bouquet doesn’t exit on startimes bouquet.The available bouquet are basic,classic and Unique bouquet.
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How could I migrate from basic bouquet to classic bouquet on internet without using sms?
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Hello Adebayo,
Migration can be done by sending a particular codes through sms or visit startimes office to get it done for you.
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Pls, how could I get my password? I have been tried to use customers care but just display error.
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Hello Adebayo,
Use the default password which is 123456 as a first time user, but you can later change it.
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pls try to install YORUBA programe
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Hi how many hours will it u to restore my line after recharge thanks
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Hellow Ezeasor,
It takes no times to get your decoder recharged. A minutes or two.
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I bought a new startimes decoder on 2nd June, 2012. I sent my decoder serial number, smart card number, address, and phone number to 08168884444 as I was told that it will activate my smart card and decoder. When I tune the decoder I can pick only NTA24 news channel. The other channels show “no service”. I went and bought a new antenna as I was told by the dealer but yet the other 35 channels still show “no service”. I was told that I do not need to recharge the decoder now because I have 1month free subscription. I’m getting fade up with this startimes. What do I do. Should I buy a card and recharge?
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Dear Owolabi
I bought a brand new Startimes decoder with smart card number 02027717425 my decoder serial number is 27012811250969536 in Port Harcourt. I have sent an sms :RES#02027717425#27012811250969536 to 32020 to activate the decoder but I get a reply “invalid instruction”. My decoder shows only NTA24 news channel the other 35 channels show “no service” I even bought a new external antenna but to no avail. Please help me activate the other channels because I was told by the dealer that I have one month free subscription. I bought the decoder for N4900.
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Hello Akpan,
Startimes decoder only is N3,900. After purchasing the decoder you will then pay for any bouquet of your choice, and this bouquet will be activated for you instantly before leaving the premises where you bought the decoder. Akpan, presently you don’t have any subscription on your decoder yet.Basic bouquet is N1000. Go back to the dealer to activate it for you.
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Is nta going to show the euro 2012 football matches via startimes. Please i need urgent reply. Thanks.
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My startimes decoder is gives error message no access not subscribed. On 6 of june 2012 I have ont been able to use my decoder, no signal service availoble please help me to fix it my smart card numbers is 02027313401 from Port Harcourt Thank.
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Hello Emmanuel,
Your decoder is not properly fixed that is why you get No Signal Messages. Visit any startimes office to rectify the problem.
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I need to recharge for my children at p.h city and i am in my home town, there is no where to buy startimes recharging card.what should i do to activate? Is there any way i can get the pin online to pay with my bank account details. Can it be poseble?
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Hello Marcus,
Log on to http://www.quickteller.com, from there you can recharge your startimes decoder with your bank account. Select Startimes from the list.
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I want to recharge and have been sendiing sms but allit kept replying is’in order to recharge with rechargeable card and replace package ,pls send cc#ic card#charge card or cc#ic card#charge card#product code to 32055.I couldn’t get 2000# card so I bought 2 #1000 card ave not been ble to load for 2 days now.what do I do ,even the site is not working.
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Hello Mrs Olaoluwa,
ic card means your smart card number
charge card means your PIN from the recharge card
product code means the bouquet code eg #B or #C or #U
So simply send CC#smart card number#PIN to 32055 to recharge your current bouquet
OR
send CC#Smart card number#PIN#C to 32055 to migrate to Classic bouquet.
NB. #B means Basic Bouquet
#C means Classic Bouquet
#U means Unique Bouquet.
These are the product code.
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Startime is a good digital tv but you people still have to improve. Like unique bouquet #4,ooo is two cost it supost to be like #2,500 with authentic channels like eurosport news mbc,nollywood movie channels and some great channels not only to pack nigeria and china and india channels pls do something fast thank u.
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I just buy startimes it alway crack i dnt like it and i dnt knw were dey are show primier legue
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Hello Olamilekan,
Startimes has not started showing premier League yet, But for the cracks you mention i will suggest you reposition your antenna for better reception or make use of yagi antenna or external antenna
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I just recharged my decoder using Quickteller. How long will it take before ican access the platforms/Stations? Thank you.
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Hello Olayiwola
It shouldn’t take more than 5 minutes.
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Please try more
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I bought a N1,000 recharge card and I’ve attempted to recharge twice via text message and was charged N30 on each occassion without any response from Startimes. Now I am skeptical to send in the text again fearing that I will have to pay for another text message. For how long will this continue before I get a response from startimes. Honestly I don’t want to believe that Startimes is conniving with others to take as many N30 from its clients by this non-reply to efforts to recharge. Your timely reply to this e-mail is necessary to douse the fears of your clients. Barrister Rotimi
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Hello barrister Rotimi,
what was the the codes format you sent.may be your sms was wrongly sent.
Please follow this code to recharge your present bouquet.
Note: To recharge your present Bouquet be it Basic,Classic or Unique without migrating, SMS:
CC#Smart Card Number#PIN
To 32020 or 32055
To view your account balance SMS:
BQ#smart Card Number#
To 32020 or 32055
Any of these network can be use to recharge your startimes decoder,MTN, AIRTEL, GLO, ETISALAT, and VISAFONE
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it seems something has gone wrong with my decoder, my younger bro was operating the system and mistakenly reset the it to default, though it’s been long we’ve recharge it but, but today,i recharge through phone and i got a reply containing some number, but the problem is that the channel list is empty and i’m tire,pls help.
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i’m waiting for you response
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i just bought my decorder,and make use of my tv atenna but its telling no signal.do i need to buy startimes antenna to get the signal.pls reply me now.
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pls i want to may be startime always show laliga,seriea A, and coper derey.tell me when the promo will come to an end
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hi, though ever since we bought the s-times using the free 2 months on 1 month supscription we stop for 5 to 6 months. for some reasons,but for d 1st time we bought card d saler did not ask my young bro is it 1 month or 2 weeks and tells him to loads for 2 weeks.decieveing him by adding #C still nt working,but later load for 1 month as useuall but not working and there’s is no reply help me.
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hi, though ever since we bought the s-times using the free 2 months on 1 month supscription we stop for 5 to 6 months. for some reasons,but for d 1st time we bought card d saler did not ask my young bro is it 1 month or 2 weeks and tells him to loads for 2 weeks.decieveing him by adding #C and send to 32020.still nt working,but later load for 1 month as useuall but not working and there’s is no reply help me.and is only nta 24 that is now working.i’m not happy
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Hello Williams,
The situation is beyond what you can handle your self. please visit any startimes office with those cards you already loaded, they would be able to tell you what to do.
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i just bought my startimes decoder.Is it posible for me to view any station with out subscribe on it.And also are they showing spanish laliga,coper derey and italian seriea.pls repley me now,thanks.
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Hello Olaoye,
The only station you can view without subscription is NTA News. You can view only italian serie a.
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i need full detail, i’m from osun state
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I recharge my startime nd since the pass 12 hours no replies.don’t just tell me its network problem nd work on it
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I brught my startimes on 25th december 2010,after d 1 month free i have not recharge i parcked it then 2 day i remembered it and recharged it as it is writen on d scratch card bt not showing stations{receiving data now,don’t turn off power}this is what i see on the screen after that thesame thing happends bt i have not receive message,what can be the problem?
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pls my guy,without activating my starstimes,can i view any station.And also can i purchase it now and activate it later without having any problem with it.answer me now…….
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wath is the diffrent between activation and to subcrib.are they the same thing?
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Please startimes management, kindly give us eurosports news channel to replace msc extreme channel. Thanks.
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Hi!i recharge 2day but i can view only 19 channels.odar like nta,stve1 n 2 r blank.i have been using startimes 4 d pass 8months now n have not encounter such disappointment till now.pls what should i do about d missing channels?
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I am 1 of your great customer, I recharge my decoder but only 18 chanels weer showing and recentlyI purchase anoyher 1 for my wife in her shop its only NTA dat show…..pls am dissapoited
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its there any diffrence in activating and sucbription
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Pls can I use startimes in owerri? Do u have an office or netwrk coverage in owerri
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Am in Abeokuta in Ogun State,what are you doing about the Startimes service in Abeokuta ?,I bought the decoder since November 2011 but not enjoying the service due to weak signal in Abeokuta and what were you doing about it.
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Hi, pls u need to boost ur signal around Sango Ota. Ur signal strength so weak at Ishaka Area. I could not get any Local Stations in my area Ipamesan sango and u withdrew it frm those who got these local stations
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i just recharge through sms but i was not connected,in which the sms was deliverd
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How much is startime antenna?
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Some of my channels is not working some ahaving 51channels but my own is 31channels my carde no is 02027617xxx
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Why all the time am brought the startime recharge card and sent throuth the sms , the just deduct my money only, they not reply me at all. ?
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Sir,i just want to know the actual time startimes signal will be fully available in Oyo town,‘cos most of us that bought it just use it to decorate our shelves.
When i made the call to customer care u ppl promise to boost the signal but up till now nothing has been done.pls do something ‘cos u av a lot of customers at this end now.
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I bought 2000naira startimes recharge card..and i’ve sent message since yesterday,so ive nt got any reply since then…..doest startimes has a 12digit startimes recharge pin
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Hello,
Thank God i got you here and due that i dont have much time to make the complain @startime office but it really great i get you here my complain is that for like 4month now i have not been able to listen to Nigeria stations voice but just showing without talking but other stations like foreign stations talk…please help me with those station to voice out e’g galaxy tv,ltv,mitv,nta,channels and so on..please help me to rectify it as soon as possible.
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can i get NTA 24 sport with of richage card?
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Hello Umar,
You will receive NTA News only if your bouquet has been exhausted.
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I WANT TO CHECK MY ACCOUNT BALANCE
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Good day, I would like to know if startimes signal can be received at Ajalli, Orumba North Local Government Area of Anambra state.
I look forward receiving your reply.
Thank you.
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Where can I get startimes office in Awka, Anambra state?
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Well i just first of all use the site before i’ll know whether is okay or not. thanks
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I load a recharge card of N1000 yesterday 10th November, 2012. I latter showed on Sunday 11th Nov., 2012. without the Local Channels, Like NTA 24, Galaxy, Channels, STV Music and many other. My decoder number is 02027******.
Thanks
Mr. Adefisayo. Adenuga
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some local channels and BBC not speak out since last week please do something to ratify it
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If you are buying a new decodaer wil u pay activation fee.
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Hello Ifeoma,
Activating your startimes decoder is always free.You only need to subscribe to any bouquet of your choice.
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If you are buying new star time decoder wil you pay activation fee.
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hi, I stay in Akure,i bought the startime decoder hoping to enjoy it when i get back to my base, since i got back i’ve looked for ur outlets in order to purchase a recharge but found none and moreso i’ve recieved no network signal. is it that i cant watch startime channels in ondo? Or have i wasted my money? pls i need a quick response
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Hello Fola,
Startimes signal is not available in Ondo state for now.
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i bought your decorder few weeks back but it doesnt work in my rural home kapsabet. what is your advise on this?
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Hello Sitonik,
Where is your rural home kapsabet?
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i love startime very mush
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Ur sales rep. Re not serious at all .they re giving incompitent hand Ssub dealer in ilorin.
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Hello, Pls the website startimes.com.ng is not available. What is the correct Startimes Nigeria website?
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i dont kown why you people have to removed mcs and replace business tv why. instead of increasing, is add and remove.
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i like startime
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Hello Chimaraoke,
Good to hear that.
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Ello i just recharged my decoder now and is showing no acces unsuscribed,i look through the recharge there i saw dat g made a mistake by including #B after can i restart it again
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Hello Olawale,
recharging with #B means you requested for basic bouquet
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Pls help me i need to watch news 2morrow morning
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Nasaya; starttimes, Ranan) 11- 11-2012. inasun insa kati na dubu,biu wai saiwata yakare…?
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what is goin on with my startime have burn all my credit callin hot line without them giving me solution with that ur sucking numbers 094618888* this is 9hours nw my line has not been subscribe. And they have confirm my balance to be 6001. This is my smart card no 02027008778. Pls do sometime about it.
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pls i wants to recharge my star time classic bouquet of (4000)that is two month subscribtion,will you people give me bonus for recharging?
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PLS KINDLY CHECK ON DIS NOW.. I RECHARGE MY STAR TIME NOW I SENT IT TO 32055 AND HE SEND MY THIS REPLY WITH THIS MASG….Unsuccessfully The Card #0202779xxx was canceled pls help me look into it now.
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PLS KINDLY CHECK ON DIS NOW.. I RECHARGE MY STAR TIME NOW I SENT IT TO 32055 AND HE SEND ME THIS REPLY WITH THIS MASG….Unsuccessfully The Card #0202779xxx was canceled pls help me look into it now.
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Pls, its wrong networking that i recharged 1000 and get response i have replace classic bouquette? However its only wap tv that is showing. All other channels are responding not subscribed. Pls what do i do?
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I tried recharging my startimes through the internet but fails.
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Pls send me the steps in recharging my startime through the internet. I trif but failed
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I bought my startimes decoder on monday and I was told to call you for activation since then your line did not go pls kindly help me to resolve it my smart card number is 02110099774
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Hello Lanre,
To activate your startimes decoder Text:
RES#smartcard Number#decoder serial number
send to 32055
you can then send your recharging code.
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What is meaning of RES
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Hello Oyewo,
RES means Reset.
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Hello. i bought my decoder on mon 24th and mostly there is no signal! What is matter?
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Hello Gura,
Pls where is your location? so as to know where to start from.
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I recharge 2k on startimes no channel is showing
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Sir, Yr servicè is very sound & clear, bùt d only problem is why did u not had ORISUN into #1000 suscribe like other state like lagos,kaduna etc?
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I am impress with your services
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Hello Samuel,
Thanks to StarTimes Nigeria.
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i bought a startime decoder but when connected it shows no signal and after i bought the startime antenna it shows only nta news while other channels are showing no service.pls what will i do to get the remaining channels.
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Hello Oluwole,
is your subscription still valid? if no, then you need to pay for a new subscription. With startimes decoder the only channel that you can view for free without subscription is NTA News.
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my name is IWUOHA COLLINS,i just bought startime
today, it was only
NTA24news that showed, the rest of the channels
were showing no signal a
nd I noticed there were $
signs in front of other
channels on channel list.
Kindly guide on what I need to do to get all other
channels.
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Collins,is your subscription still valid? if no, then you need to pay for a new subscription. With startimes decoder the only channel that you can view for free without subscription is NTA News.Also reposition your antenna
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Pls hw much money cud I sub b4 I cud get more stations,especially futbo station,hw am I going 2 get notice when my airtime is abt 2 expire.
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Hello Ajibola,
With a thousand naira on basic bouquet you will be able to view sports (UCL) when they resume be February
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From the directions above, how exactly do I get my smart card number? Can’t find any card on the decoder. Pls help cos I’ve been unable to recharge.
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Hello Aisha,
Your smart card number is written on your smart card.Check the front panel of your decoder that’s where the slot for the decoder is located,otherwise contact the local store where you purchased the decoder from or visit any starTimes business hall in your area.
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why nta aba not clear why…and glaxy tv
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I want to find what is going on startime now, for past two week i can’t use nd watch any program because cracking, why
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Why startime no get ait
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Hello Ofonmbuk,
If you have any problem with startimes decoder that is beyond you knolegde pls visit any startimes office in your area they will attend to it.
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I didn’t talk of recharging issue is the service is too poor, i can i recharge the i cant make use of it, if it work like one second it will stop like five minute
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i have been using startime for sometime now, But it has become problem for me now, due to handing of all the stations.
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Hello ONome,
Pls be specific about the problems so we can have it solved here or visit any startimes business hall in your area
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Am on Basic Bouquette, no soccer sport rendered on all the 32 channels am able to view. Why?
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hello Olufemi,
Basic bouquet has three sports channels, Setanta Sports, NTA Sports 24 and MCS.
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I have been having some problems trying to watch my NTA SPORT. I only here the sound but no picture.
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Hello Henry,
Go to menu > system setting > channel search > automatic search, then perform automatic search. if problem persist
Go to any of startimes business hall they will rectify the problem for you.
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Pls i bought a startimes decorder what of five -thousand nine-hundred, nd i bought it bcos of dis epl championship nd am not geting it on the channel dat am receiving though the free channel has not expeir i want 2 know if i can still recharge so dat i will get the channel dat will show Epl championship. Thank’s
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Hello Thankgod,
Yes you can still recharge to be to view EPL on your startimes decoder. The channel to view Epl is NTA Sports 24.
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Just got a star time decoder. First time user, though I send a recharge SMS . No show for like 30mints now. I want to try the Internet for a sharp sharp recharge. Cant Wait to view
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Am in portharcourt I don’t have signal on my star time decoder
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i bought your decorder and initialy i had basic bouquet,i recently upgrade it to basic and classic but iam not enjoying the services because even the channels i had when i was having basic bouguet some have disappeared pliz help
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I will like to being recharging startimes decoder online on my phone how will i start?
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pls I wanna know the days that I can watch wrestling on the e . tv channel , pls reply asap , thanks .
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can’t we purchase the recharge card online,giving our account no. & our pin?
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i am thoughtfully asking,can’t we purchase the recharge card online,giving our account no. & our pin?
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Hello Peter,
For now you can not buy the startimes recharge card online. And pls dont give your account number and pin to any individual online. The only place you can recharge your startimes decoder with your naira master card is Quick teller
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How much is the startime decoder?
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Hello Mathewmartin,
If you are here in Nigeria currently, at the moment startimes decoder only is been sold for N3,900 naira only here in Nigeria.
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Please send me details how to recharge startimes through phone number, and then adjust your signal in osun state, we need your service network in this state. My no 0806298xxxx
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Please startimes we want you to have your own station that will be airing Epl matches just like how Dstv is having supersport we want u to have ur own sports stations that will be airing EPL matches aside this every other thing is perfect.
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I didn’t see ODUAA TV again in my decorder
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Can’t I recharge without buying startimes recharge card? Can’t I use debit card to recharge.
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First it was the remote, now its the decoder, its not up to a month, I bought it Jan 25th, 2013. By today, 23rd all the channels are indicating NO access – Not Subscribed. Why? Anything to do on the 3 problems?
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PLS I FORGOT MY RECHARGE PIN,WHAT CAN I DO TO DEFAULT IT AND PUT A NEW ONE.
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startimes una do wela 4 turning our obodo 9ja into Obodo Digital. But my decoder de give small wahala like,no signal.pls na wetin i go do?
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My decoder is having regular signal outage, Pls adjust ur signal,i really want to enjoy my startimes.dis na my number,08138771920
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I tried to recharge by sending cc#02027…#pln #B to 32055 on 19/02/13. what shows is only NTA . what do I do?
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I bought a startime decorder for#5900 and no airtime card was loaded to it,sinc am new to it,wen i got home,i was told he sold d one of #4900 to me for#5900,sinc no addition of #1000 to not loaded to it @ d point of purchase,den it shows abt 35channels,i was later told dat all d station present should b shown for free for one month,so pls,how can i change to d classic plan,and again,can i load #1000 after 5days of purchase to get classisc channels,or wats ur advise
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Pls i recharge my decoder wit successful reply but what is written on d sreen is smart card error. Pls help me out
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Pls how do I migrate 2 another plan after choosing one, I just recharged now, but I don’t like this plan. I need 2 migrate to another plan pls.
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I want to recharge online but i don’t get it. Send me how to recharge it
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Gd
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whenever my flat mate switch on their Generator set my startimes will stop working (NO SIGNAL) what could happen
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How long wil it take for decoder to pickup start showing after recharging
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Hello,after I recharge, my decoder does not peak some stations like STVE 1, E!Entertainment, STV-KUNGFU, Sentanta African, MTV BASE, Nicklodeon,DISCOVERY SCIEN,Boollywood tv, Farin wata, B4u movies, WAP TV,STAR GOLD, STAR PLUS, BABY TV,ETC. Why?
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i recharge my system ystday and notify been succesful recharge but til now i can view any channel execpt 24 hour Ntn
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I have startime decorder but since i came to Owerri l can not recievr signals. Pls are u pple not in Owerri yet?
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I WISH 2 RECHARGE VIA DE INTERNET. HOW DO I GO ABOUT IT
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Hello Odunze,
There are several ways to recharge your startimes decoder on the internet,you can recharge by going to startimes website with your already purchased recharge card or you can use quick teller http://www.quickteller.com to recharge your decoder from your bank account. Check out my other post on how to recharge startimes decoder on the internet
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I bought a startimes last week saturday,not all channel are working & the some that are working didn’t speak at all,pls help me to rectify dis problem.
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hello Aluko,
Adjust your antenna or perform AUTOMATIC SEARCH using your decoder remote control to have the remaining channels listed out for you.
For audio problem:
Press TRACK BUTTON if you are using a decoder,
press AUDIO BUTTON if you are using CRT TV and (!/!!) BUTTON if you are using LCD. Select either STEREO, LEFT OR RIGHT BAND to get sound for the rest of the channels
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Your services are ok in some states, but u need to improve. Is it rue that a Decoder purchased in Lagos can not be used in any other place except Lagos?
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Hello Micheal,
Startimes now operate on DVB-T2,digital transmission. DvB-T2 decoders can work any where.
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Hello Startimes,
I want to thank you for your services here in Nigeria and also use this opportunity to find out from you why the startimes radio is not functioning? I really appreciate your services and I am looking forward to hearing from you very soon.
Yours Faithfully,
Abiam George.
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Good Day,
I discovered that startimes the Radio section which i have tried time without number to get it functioning to no avail.
Is there anything else i should do to get it functioning?
I appreciate your services in the other aspects of your broadcast, keep it up.
Hope to hear from you shortly.
Yours faithfully,
Abiam George.
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Hello Abiam,
For the radio station for now i don’t have any information concerning that.But in my own thought i believe they have not start that service yet.
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I bought a startime recharge card, #2000 to charge from Basic Bouquet to Classic. I did as written in the Recharge card. When i sent it through sms, i keep having this response that “Unsuccessfully, The dependent product is still not ordered, but cannot order it” so what is the problem because i don’t understand it anymore.
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I want to be recharging through mobile phone or text, how do I go.
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I bought startime decoder last yr and using it for two later I travel for about three month,later I come back early this April,when I recharge it what I see is that it write on screen that.No access-No subscription,what you can do to help me retify the problem,smart card nomber 02110******
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I love this startimes service
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Please how can i check my balance online
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Hello Chigozie
To view your account balance SMS:
BQ#smart Card Number#
To 32020 or 32055
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Please how do I check my subscription status?
I just bought the decoder yesterday and the guy I sent told me he bought N1000 recharge but when I check my event I saw 1-04-2013 to 30-04-2013
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Hello Oluwadunsin,
To view your account balance SMS:
BQ#smart Card Number#
To 32020 or 32055
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I hav a startime, & lik it
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hello! plz is there startime in ghana? i have startime in nigeria an i came with to ghana to use her but i can’t recharge it, plz can i use it here, if yes how can i recharge it bcos i dont no any startimes office here in ghana
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Hello Vanessa,
Startimes signal is not available now in Ghana. But very soon their services would be lunched here in Ghana because right now am in Ghana my self,but i do see their adverts on Ghana TV (GTV).
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i am tired of startimes decoder,because there service is very bad and it is always cracking.
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Hello Anande,
To resolve the issue of cracking on your decoder get an outdoor antenna precisely “Yagi” antenna
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Can i choose any channels of my choice when i wt 2 recharge? Why do we not hav important channels like AIT,SUPER SPORT in startimes?
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I forgot my password, how can i get it back?
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Hello Micheal,
Visit any startimes office in your area to recover your lost password. Remember to go with the origin receipt( prove of ownership)
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i recharged my office decoder wit one thousand naira. At first i could view the normal channel, bt the next day wen i switch on the tv, i couldnt find some channels like nta news, sporrts, education etc, e stars, real stars nd some i know do open wit the one thousand recharge card. I viewed the channel list but they were not there. Wat do i do?
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I migrated from unique to clasic buquet with a recharge of N2000 the repply I got was that the recharge was successful. Later, I received another message 32055 that unsuccesfully the pin no. has been used. I checked my balance and observed that I’ve not been credited. What are my to do? My smart card no. is 02110******. Hoping to be replied . Bede
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I will love to get update inform all the time in my email address
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What is the email address of startimes. Kindly please paste it on the wall.
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Startime well done more greez to ur elbow.
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i have recharge my decoder yesterday around 4-6 pm yet non of the channel is open.
my decoder is 02027xxxxxx,
pin is xxxxxxxxxxxx.
l got a text successful with mobile no 0706473xxxx
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Pls i want to know i have been loading just a #1000 monthly, but i want to be cleared on dis recharge of a thing what if i feel like loading #5,000 wil they entend my month for 5months? Pls reply. Thanks
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Hello Ajibola,
sure you can load your decoder ahead.Just make sure load with the right code and dont forget to check balance.
To check your balance send:
BQ#smart Card Number#
To 32020 or 32055
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i jst bot a card of startime nw, and av recharg it bt is not showing me recharg successfull and is been delived, and d channels ar nt showin, dont no wat to do, dis is my smart card no 0202*******
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am enjoying startimes not untill kenny music was rescheldue
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Startime decorder is 100 percent okay is good to use at home,the tarrif rate is very cheap,fantastics
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I like startime very wel
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What is the problem can happened on my decoder which does not receive service, please help me on it. Thanks
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Am enjoying startime, my question is that can I still recharge while my subscription is still on ?
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Hello Adekoya,
Yes you can recharge while your bouquet is still fresh and on.
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I was watching film on my startimes decorder al of a sudden it start skiping few minite later it showed me no service. And i went out side to turn the antenna but it stil show me no sign.pls guide me on what to do.
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i want to become startime dealer or agent, what is the requirements?
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How do i reachage my startimes decoder, using mtn,airtel,or visafone?
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Pls how can I knew my subscription balance
2. how can I recharge my account,
the decoder was a new decoder I want to subscribe for =N=1000
pls when I u come to Osun State
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I really enjoy startimes digital Tv.But I still want the management to introduce payment through commercial banks so dt people can have different options of payment.Thank you.
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Hello Mr Ademola,
Yes payment can be made with your bank account. You can pay for your startimes subscription using your bank accout.To get started log on to http://www.quickteller.com
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i bought startimes decoder 3mnths ago and subscribe 4 d highest bouque bt am nt hapi wit d channels i got. Eva since den i hav nt rechared. We nid movie channels lik mbc 2, mbc action, cine afrika and atleast 2sports channels 4 life premiership matches.pls o 2 avoid d risk of loosing too mani customers
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i want to use glo recharge card to subscribe my star time decoder
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Hello Wasiu,
That is not possible Wasiu.Get startimes recharge card to renew your subscription
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Please all of a sudden, my startime decoder is bringing a message “smartcard error”
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Please the solution to smart error message.
Please do reply.
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One of your dealer changed my bouquet without been told when I went for a recharge. This was discovered few hours later. Please, how can I revert to my former bouquet?
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pls i loaded the recharge card of 2000 naira then i got a msg saying ur the card has entered (i loaded it around 9:00), but the thing still write no access not subscribed, what is the trouble..
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Hello Lekan,
You just hold on for some minutes it will come up by it self gradually.
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Star times is enjoyable, please you people should improve your reception clarity and add more interesting adult filled programmes , we want startimes to come to imo state nigeria
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I mistakenly over scratched d pin on my recharge card, what do i do to redeem it back.
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Where Can i get stertimes mobile phone 2 buy at surulere? Send it on my mobile number 0809881xxxx, Iwant 2 go there now 2 buy 1.THANKS.
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well done starcomes. I recharged my startimes decoder yesterday but I dont see any allart mesrage either on my cell phone or e-mail. Although, I have some data remain on it. And i entered your site to change my password which i did successively, but when i latter want to check my account ballance; the system was demying me please what can I do? I want my reply through e-mail or sms. Thanks
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Hello, Mr. Akanbi, for quick response from Startimes, call their customercare 094618888, 014618888
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Hi I just recharge my decoder now but no sign that I have successfully recharge and how long does it take before to open back those locked channels after recharge?
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I like star time
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I will like startimes 2 reduce dia monthly subscription is 2 expensive.at least dat 4000 shud be decrease to 3000.plz
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Hope startimes is showing live match esp english premier league.
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Is startimes showing english premier league?
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Please startimes company, since i bought my decoder, i dnt know my smart card no. And i dont know hw 2 recharge. Pls help me thanks
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Pls startimes holder,since i bought my decoder. I cant not view all the 35 channel, some de wright recharge ur basic bouquet. But my balance is remain #1387. Pls what is the problem? Or those it need 2 recharge again!
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i want recharge my startimes through internet
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I’ve tried my best 2 recharge through SMS but it couldn’t deliver 2 d code Num 32055 n i called d custòmer care line n d response was dat d num doesn’t exit, so 4 now i can’t recharge from here
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I bought a card to recharge my decoder but its four days now i still cannot access any channel aside stv guide and nta makurdi please whats wronge
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I bought a startimes decoder on 5th of August 2013 and the decoder is showing no sinal up till now.Whereas it worked where I bought it. Decoder serial no- 2927281xxxxxxxxxx / 0056xxxxxx. Smart card no- 02110xxxxxx. My phone no-08037xxxxxx.Thanks
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pls, i will like to know the total amount of credit in ones account when we recharge the startime
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Hello Asemota,
To view you account balance after recharging , SMS
BQ#smart Card Number# to 32055
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Pls am in somewhere in Osun state Ila Orangun precisely. I want to know if it is possible to use my startimes decoder here?
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Hello Ajayi,
Yes, StarTimes Now In Abeokuta, Lokoja , Osogbo & Akure
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Pls i bought a startime decorder bt it has not been activated….pls help me…my smart card no is:02110****** decoder no:29252813011673857
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Hi! i bought a Star Times Decoder on 27th day of April, 2013, I subscribe for Basic Bouquet, but i could only watch programm on my TV for just two weeks, then i receive SMS from the Star Time that i should recharge, i contacted the Agent who sold the decoder to me ,i was not satisfied with his explanation, on the 8th day of August,2013 I made another attempt to recharge,i used it for just one week, then the message that was displayed on the screne was that i should recharge,I went back to the dealer again,i now discovered the he place me on Unique Bouquet instead of the Basic which i paid for. is it true that only the accredited agent alone that can do the recharge or one can do it on his own
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Hello Adeseye,
You can recharge by your self, that is why i have setup this blog to show startimes subscribers how to get things done without going to their offices. well that mean you’ve not been going through my post on different issues on startimes decoder.
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Some channels like startv are not clear without volume
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pls what time d startimes will start here in akure,because we has heard t advertisement that is they will launches on monday september 3.
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I want to know if startime has an office in warri
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CC#020xxxxxxxx#2245xxxxxxx
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I’ve been trying to reactivate my startimes account for the past few days. But I get a msg from 3202 that its an invalid sinstructions that u sent. And this is what I sent to it. :RES#02110280392#27072812391442705. Pls what’s the solution coz I have over 1000naira in my account to use my basic bouquet. Thnks
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Hello Adewumi,
Concerning the issue of reactivating your decoder, i think you should take it to any startimes office nearest to you. Make sure you visit startimes office and not road side sellers of startimes decoder.
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I just bought my star time today in akure on do state and I was told on it for some time of wish I did but the only Chanel I could watch is nta akure and OSRC which are local station pls what can I do to get all other station?
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Hello Akinyemi,
Subscribe to any of the bouquet, Basic (N1000) ,Classic (N2000) or Unique (N4000). and you will be on to view splendid digital TV from StarTimes
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i bought a startimes recharge card for my decorder at home but i don’t know how to load it with my phone can u put me throuh now
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Pls how can i recharge my decoder on line thank you.
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Hello Rofiat
Recharge and maintain your current Bouquet on Startimes Fixed Devices
This method is applicable to Startimes fixed devices listed below.
1. StarTimes Decoder
2. StarTimes CRT – DTV
3. StarTimes LCD – DTV
4. StarTimes LED – DTV
From your mobile phone type:
CC#SMARTCARDNUMBER#PIN
Send to: 32055
Example:
CC#02027756754#9148783472243675
Send to: 32055
Your Smart Card Number is the eleven digit (11) number on your smart card.
Your PIN is the sixteen digit (16) number from the recharge card.
Note: This method will recharge your current bouquet but will not migrate to any bouquet
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WHAT IS D SATALLITE SETTING, FREQUENCY AND SYMBOL RATE OF STARTIMES DECODER?
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I am a startimes customer and i will like to know more about how to recharge my startimes decorder on the internet and you should try to bost your service network but for now most especially in makurdi the benue state capital that’s al for now pls.
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I like startimes
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I am Fadayomi Joseph Oluwaseun, I am in Ondo Town. Pls kindly help, all the stations on my Startimes decoder are having dollars sign on them except for NTA Akure and OSRC. I am just using the decoder for the first time, I have to buy the antenna before it could pick signals here.
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I just bought a startimes decodes this week at ur office in ondo state were i bought it he show all the channels the time i get to my home town in Ekiti in Ise/orun Ise Ekiti is showing no signal since the day i bought the startimes decodes to Ekiti. Pls what i mine going to do with it that’s the only problem the startime is giving me in Ekiti.
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Hello Omolara,
There is no problem with the decoder nor the signal in your city. you simply did not knowing how to properly connect the decoder to your TV sets.
Follow this simple setup instruction for your startimes decoder.
1. Using the video/audio cable. On your decoder plug yellow pin on yellow port, red pin on red pot and white pin on white port.
2. Now extend the other end to your TV sets and plug yellow pin on yellow port, red pin on red port and white pin on white port.
3. At the back of your decoder you should plug your outdoor antenna or indoor antenna.
Note: Your antenna must be plugged at the back of the decoder.
4. With your “TV remote” switch the TV to AV and power on your decoder. That all
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I am using the startimes for the time in Ondo Town. After getting signals, only NTA Akure and OSRC are showing, others carry $ after them and are not showing, what should I do?
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Hello Fadeyomi,
Reposition your antenna for better reception. If that doesn’t work then you should renew your subscription. The dollar sign indicate, you have to renew to view those channels. NTA Akure and OSRC are free to view without renewal.
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the TVs and channels are perfect but need the tb Joshua channel
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Hello Monday,
Hopefully startimes may consider your request.
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Please if you have forgotten your password,how do you get a new one on the customer login
?
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Hello Victor,
To retrieve your lost/forgotten password visit any startimes office, they will retrieved it for you.
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my dad gave me a decoder which rhe smart card have been damaged but if i insert my own smart card that have two months subcrition it is telling smart card not paird. pls how do i pair a smart card with another decoder. my own decoder is having solfware update problem.
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Hello Hopesonphilip,
The smart card your dad gave you
will not work with your decoder
because it is not paired with your
own decoder. Take the decoder to
startimes office they will paired
the decoder with a new smart card
for you. Concerning the software
update, make sure your decoder have
good signal, with good signal your
software update will complete
without interruption. if your
decoder encounter interruption while
updating the decoder will experience
reboot when ever you power it on.
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How can i recharge my decorder from my bank account without going to buy the scartch card ?
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Hello Iduhon,
Yes it is possible to recharge you startimes decoder without buying the recharge card, you can recharge with your bank account.
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Hello startimes! Pls we need you 2 add some sport chanels like; aljazeera sport nd super sport e.t.c 2 beable to watch premiership nd la-liga b4 we abandon ur dicoder nd go 4 better one. Good day
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hello Abdulsalam,
NTA Startime can see your comments through this medium. We are expecting more from them with the upgrade from analogue to digital transmission, which they are currently operating on. DVB- T2,
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We’r enjoying ur service we need enough football channels. Bcos of dat we bought it ooo
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Hello Abdulsalam,
With the switch over to digital TV, be waiting for more exciting channels. stay tuned!
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Hello sir , i bught startimes N4,900since past 3month am not use by that time after 1 and half month am strted to used it just only stv guid and nta osogbo and b c o s ibadan are show for me but i think maybe my bounse on it is over befor i stated to used, and then last tuesday 07/10/2013 i loaded card through internet and reply me back am successful after thant am view my account and show 228.2..to me . When open my startime it not show any station just show stv guid and nta osogbo only and them am notice all the channel are put dolla sign in front it ($) but i was call your costomer care yesterday and told me to presse setting on my remoot and sellect the difult to restore it, i was done it since yesterday same thing na ni o. Pls i need ur asistan u on it, emaje ki owo wogbo ooo my smart card is dt 02110548765. When i bougt they are collected my serial number and smart card number pls abeg o my name is aleem
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Hello Aleem,
I told you what to do, but if problem remains unsolved,take the decoder to any startimes office around you, startimes recently lunched in osogbo so the customer care are waiting for you to assist you.
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Pls guide me on hw to recharge wit my phone. We re not receiving signal at awka anambra state.tanks
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Hello Emmanuel,
To recharge with your mobile phone, check my post on how to recharge with your mobile phone.
By tomorrow i will post a snapshots detailing how to recharge your startimes decoder with mobile phones.
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Pls,Ogbomoso in Oyo State is in need of startimes airspace seriously bcos we subcribers are tired of using antenna which normally fluantuate signal.
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Hello Babalola,
Hopefully Ogbomosho is included in the plan. Stay tuned.
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HOW TO INSTALL STER TIME, IN IFE ZONE.
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Pls extend star time services to ekiti dis month
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I just bought One thousand Naira card and I wish to watch etv and E entertainment. I know a thousand would take me like 20days. Kindly direct me on how to go about it, the card I bought did not have enough information to perform the operation. Awaiting your response, pls. Thank you.
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Hello Mukoro,
With 1000 Naira (Basic Bouquet) you will be able to watch 35 channels excluding E entertainment, but etv is included. To receive both channels you will have to recharge with 2000 Naira ( Classic Bouquet), and both channels would be included ( etv and E entertainment).
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I brought my star time 4rm lagos 2 uyo and l cant recharge to watch pls reply soon.
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Hello Idorenyin,
I don’t really get what you are saying,because you must have been using the decoder before you transfer it to Uyo, so tell me what is the problem in recharging in Uyo.
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Pls a buy a startames recharge card but i send is showing me fail and pls contact ur customer care pls i need assistant frm yola
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Hello Abubakar,
How did you send the recharge card?
Did you use your mobile phone or was it done on the internet? . Which ever way you have done it let me know.
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I recharged last on the first of November, 2013 and for one week now, there has been no Service on my Startimes decoder, meaning I am unable to watch the current trends. I want to know if the days that have so far been wasted by your “no service’ shall be replaced?
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Hello Inwang,
No service implies no signal, and there is no way you can watch any program. i will advice you to reposition your antenna and check to correct any improper connections. Visit any startimes outlets
or authorized dealer to fixed the problem.
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Hello startime we are enjoy u. But what i want to says is that about the channels, in some football leaque. There is no channel for it why? If i want to watch the star mache (premier and leaque ) like cheasel and Arsenal and man u. There will not be any channel that will peak it. Why? Let there be a new channel for that. This is my phone number for any message or call: 080354*****. Thanks
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I just started using startime decoder but i notice channels 421mtvbase, 523nickelodeon, 243bollywood, 524babytv 725 724 120 921and 160. Pls can i not choose a channel i want even if am in basic bouquet? I need responds from you soon pls.
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Hello Chadu,
You need to upgrade to unique bouquet. You can not add channels by your self.
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I just started using startime decoder but i notice channels 421mtvbase, 523nickelodeon, 722, 524babytv, 526, 242bollywood, 724 and others are not showing. Pls can i select the channels i want even if am using basic bouquet? Pls i need responds from you soon.
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Hello Chadu,
You need to upgrade from basic bouquet to unique bouquet. You can not select channels to view but you can upgrade.
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I am using startime unique bouquet but 421,242,723,802,924,725,422,801, they are not showing,why?
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pls, when will startimes network come to Abeokuta ogun state. Thanks. Olojah Samuel
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please i want to know how to recharg my startimes tro my phone.
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Kindly help me to send how to recharge my decoder with Mtn. I bought it early this month.
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Hello Durowoju,
Read my post on how to recharge your startimes decoder using your mobile phone. it’s very simple. follow the step by step instructions with snapshots.
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why star time is not in wamba lgc of nassarawa
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Hello Saidu
Very soon startimes will be in your city/town
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sir, it is exertly a month ago I bought ur decoder of 4900+1000naira recharge card but that recharge card is yet to be loaded on my account. Kindly help me out. smart card no is 0211****** and recharge card no is 337110*******.I could not see any chanels on my decoder as from this morning
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Hello Sule,
Follo this insructions to load your N1000 Naira startimes recharge card:
Type the following code on your mobile phone as text messages
CC#0211******#337110*******
send it to 32055
Note:0211****** replace this number with your smart card number and 337110******* replace this number with your PIN from your Startimes recharge card.
Happy Viewing !
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I recharged send my pin to 32055 and d other one but it is not connecting
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I good evenoon! I bought my decoder since 2011 so since dt time i hav nt subcribe on dis decoder. I wnt 2 recharge now bt doesnt accept it. What could i do now plz help me?
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Hello Afolabi,
Afolabi you should take the decoder to any startimes office to get you connected back.
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Do you have any one of STVE1 or STVE2 on basic bouquet?
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Hello Joy,
STVE2 is on Basic bouquet.
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is a nice step
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I Love STARTIME CABLE AND I VE BOUGHT IT FOR MY USE BUT COULD GIVE ME D PROCEDRE FOR SMS RECGHARGE SUBSCRIPTION INCLUDING SMART CARD SLUTING 08185559859
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Hello Eblee,
Please read the blog post on those topics you mentioned. I’ve explained the topics to details with snapshots.
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pls I want to check my balance
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To view you account balance after recharging , SMS
BQ#your smart Card Number# to 32055
eg. BQ#02027756754#
send it to 32055
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My startimes decorder has gone blank ever since i relocated to Enugu from Lagos. I visited a dealer recently and i was told that some configurations needed to be changed before it could start working in Enugu. How true is this?
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Hello Damian,
Your decoder type is DVB-T1 and so it can not work in Enugun, DVB-T2 decoder can be used in all the cities where there is Startimes signal .
DVB-T1 decoder can only work in the following cities 1. Lagos, 2. Abuja, 3. PortHarcourt, 4.Ibadan 5.Benin, 6. Kano, 7 Onitsha and 8. Kaduna
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please help us place your mask (server) at okeogun area under oyo state, because some of us have bought d decoder but not pick any station even we use jagi antenna nt working please we need it soonest , and I promise u dat if d server is around okeogun area under oyo state , you get much customers there . I will very glad if my suggestion is done . thanks
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how can we know the side we belonging to between classics or unique or banquet
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Hello Isaika,
knowing where you belong depends on the number of channels you are able to receive.
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Weldone, how can i recharge my decoder with #3000 and have #1000 free on classic bonquet,pls treat urgently. Thanks. Kunle
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Hello Kunle,
I don’t really get what you mean, make your point clear.
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i hv bn trying to call ur center bt u keep holding me
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Hello Bahatiperis,
You can drop me your comments here.
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Here is startimes contact details; 09-4618888,01-4618888, support@startimes.com.ng
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We believed that is beta .but is not y?.we can not worch it at Norma time and we can’t Norma see our #1000 serves on it .bolliwood and orders .all ways no signer y
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I recharged my card a week ago with full subscription of #3000 and it showed for only few days now it shows on screen not subscribed. what do I do?
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Hello Peter,
what is the code format you sent?
Though this may be signal problem. check all cable connecting your decoder to the antenna, make sure they are properly connect with no breakage in-between the cables.
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pls kindly send sms number
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Hello Onigbinde,
startimes SMS number for recharging is 32055.
send your recharging code to 32055
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i luv startimes
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how can i load my decoder with my atm
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startimes surpose to use other rechargE card mtn glo etc
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Startimes has various ways for you to recharge your startimes decoder. You can use the following ways to renew your startimes subscription,
Quickteller
ATM
PocketMoni
Mobile Phone
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is long i recharge my startimes recently i wanted to recharge via access mobile is telling me invalid billing number. when i checked my balance is 19.00 and ask me to modify my original password. i dont understand it and how i can do that. please help me.
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The default password or original password is 123456. What it means is, you should change it to your own password.
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Please why it’s that NTA SPORT is being removed from my channel list.
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am using ntsc tv “how can i swicth to ntsc line on the startimes settings thanks
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Navigate to control panel with your remote control, there you can change to Pal or NTSC.
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my chanel station is not working
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please, tell the exact address where I can buy recharge card for my startimes decorder in Abakaliki.
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Good day,have been trying to recharge my decoder since last night,the error msg I got was”system too busy,wait for a moment “I sent it 3times even this Morin.still I can’t get access to the channels.have been calling d customer service, not going thru.kindly reply pls.my smart card no:02027091530.
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what can i do if i want to change from one bouquet to another…help me out
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Can I recharge online without buying rechargeable card
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By buying it online
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on 3/7/2015, i subscribe for classic #2,150 through diamond bank and i was not updated with classic. I was updated with basic #1,000. please o help me.
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quadry is successfully
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quadry is successfully
musician
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Startimes ….you people are doing great atleast i can stand and proudly say that startime is better than Gotv but jeez this is not the stone age anymore where things have to be done with difficulties please cant we recharge on line, sundays, vendors dont come out so therefore we have to wait till a working day. please do something in that respect. we are in the computer age.
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Have been trying to reach your office, through the hotline, but to no avail. I am using your new basic bouquet. Could you pls send me the new formats. I have already bought the scratch card, but lookingfor the rite format to use. Because the previous format is nt working.
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I recharged one thousand two hundred Naira (N1200.00) since Monday 6th July through SMS and even call customer care line but as I’m writing they have not activated it. What do I do. Is STARTIME reliable?
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my own is cracking
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Can i use quick teller application to recharge star time ?
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how do I change my bouquet online without make call to customer care
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subscribed
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Pls startimes, i have paid my subscribtion online for over 5 hours now and the signal is yet to show, what do i do?
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I Recharge My Smart Card Since Around 4-5 Pm Today 30/10/2016 I Recharge N1,200 At Your Katsina Office Through My Mobile Number But Yet It Was Not Activated, What Is Causing The Delay Like This? I Am Still Waiting Please.
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i like to work in your office my qulification is diploma in computer
LikeLiked by 1 person
pls how am going to use my usb on my startime hd decorder
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I’m a startimes dearler, i use to recharge and also activate decoder for customers with my phone.I use my code and password(12053/343434)but i can not use my phone any more to activate or recharge.each time i try using my phone i will be told customer password/code incorrect.please is their any thing that can be done to make me able to start using my phone again to activate decoder for customer.
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I bought a decoder but my name and my number is not register its another number that’s show accordiy to the person that recharge for me today.This is my smart card number 0202****957.thanks
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Hello Ige Samuel,
Here is the details for your startimes decoder:
Smartcard: 0202****957(Nigeria)
Bonquet: Nova
Balance: 5.75
pls get back to me and let me know if you have resolved the problem.
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hello Ige,
Here is the amount
Recharge card: +1200
Date:2015-07-31 06:23:46
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Hello ige,
Hope you have been able to resolved the problem, here is your details for this month:
Recharge card: +600
Date:2015-10-01 12:26:53
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Pls I need full detail explanation on quickteller.
And e payment
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i needs all necessary issue
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Pls how i change from one subscription to another?
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If I live at a place where I have no access to the used card to recharge,how can I recharge my startimes decorder using mobile money device?
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I recharge on d 28 of july, u gave me message dat my subscription have expire, nd is nt up to one month
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all my channels has lost and av used automatic research still d same tin.wat can I do b4 loading pls I need reply nw
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I enjoyed startime prgs
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how to watch for 20 naira for a day
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where is my Startimes serial number located here’s my smart card number 02027631901
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i want to use my mobil phone to recharge.how can i get my old password code?
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why StarTimes did not show EPL?
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is the recharge card used for recharge on the web difference from the one used by test?,because you made mention of 16 digits .
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how to recharge card to internet
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Pls stop the repeatition of films or cassets for more 2 times, bcs is becoming very boring and you may lose customers if…
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Thanks Yuba Mans, your complains will be look into by startimes Nigeria.
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I am ur customer but am biggining to lose confidence in startimes bcs u have remove most of the free channels to NOVA and repeatition of films is high, unlike other service providers like STRONG etc.pls restore them back free like GOTEL TV, AIT.. Adamawa state.
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how do i register my new startime and how do i pear the smartcard
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My startimes decorder has been locked..i cnt view sum ov my channels ryt nw
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how can I change my phone number I used to registered’the line has bn stolen. i want to receive msg thru my new line
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Hello Noble
Make sure your signal strength and quality is very good. Then it will update without restarting
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Thank you for your comments
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pls it as been long I use my decoder,so I want to
recharge online and is telling me card error pls how do I do this my card no is 02027078926 thanks.
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I bought startimes smartcard and send the pin to 32055 and the stations are not showing what should i do Pls
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I recharge for startimes and send the pin to 32055 and it us not showing any channel and it is writing no service Pls help me
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Hello Quadri,
What was the reply you got when you sent your PIN to 32055?
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Pls i recharge my startimes for two days now on Nove yet i Can not get any channel this is my same card no 021 1033 5068
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I want to make an online subscription but I have forgotten my password. How can I retrieve it. Please, help me out.
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Pls I recharged on Monday tru online and I have not been credited and I my bank has debited me 3600 and another N105 for the transaction but I have not been credited wot do I do
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Pls I recharged on Monday tru online and I have not been credited and I my bank has debited me 3600 and another N105 for the transaction but I have not been credited wot do I do my rcharg card no is 02027273783 and I used my uba online banking app pls wot shld I do I made dis transaction on Monday at 17:17:08 hours pls advise me or credit m tks
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my starttimes decoder as not been activated. i have paid through my uba mobile app. i paid 1200 for basic bouquet plan 40+ channels
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How can I recharge through my bank account?
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hello ,pls how do i check my subscription expire date?
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Pls startertimes management I have an issue in my decoder three days ago I subscribed my startimes online while I received confirmation that my acct was deducted but till yet my decoder haven’t work. Please and please I know u people can solve it.my smart card number is 0211032xxxx,on this date 18/04/17 time 01:35am This is my new mobile number 07037484761
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Hello Michael,
Your current bouquet is basic bouquets, and your account balance as I reply you now is 30.18.
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Hello guys, Enjoy a faster and convenient way to pay for Startimes online with VTpass
simply click on this https://www.vtpass.com/startimes
It is Safe, reliable and convenient
VTpass: Making Life Easy
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Iam one of ur client I want recharge my Star Times via my bank acct and I don’t know how to go about it so need a guide in that regard pls.
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i recharge through my bank account and the money was deducted from my account but my decoder was not credited
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Hello my father bought startime, he subscribe and we search for the signal we got it.
But the channels are few and still putting $on each channel please ur help is needed
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pls why is it dt some of my channel ain’t showing on d channel list like d Nta news24 Ntai galaxy tv,Ait,silverbird,farin wata,mtv base…..
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Pls can i recharge my startimes decoder direct from my bank acct?
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hi guys pls hw can i recharge my decoder on internet (help) please
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