How to insert the smart card
1. Put the smart card into your decoder in arrow direction with the chip face down.
2. Do not take out the smart card while your decoder is powered on.
3. Keep the smart card properly and away from any electromagnetic object.
4. The smart card can only work with particular decoder. Do not transfer it to others,
and do not insert it into any other decoder.
5. In case of lost or damage, please contact StarTimes office or StarTimes sales agent
to purchase a new one.
6. The StarTimes Smart card works with only StarTimes products, decoders and Digital TVs.
Post any problem relating to StarTimes smart card here
Pay TV Blog 
We need yoruba films on star time
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Very soon Yoruba move station will come on Startimes decoder
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Yoruba station is coming very soon on startimes decoder. and more station will be added to the previous station
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We really need another music station like trace with a better movie station like yoruba has mention abve…..atleast an islamic station as bin included
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I want to find out if Startime TV still work. I abandon my since March, tried loading credit since yesterday with SMS which was delivered but uptill now it is only NTA that is showing other channels are saying not subscribed can anybody help me thanks
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Startimes is working perfectly. All you to do is to load your decoderu
To recharge your decoder simply type:
RES#smartcard nunmber#decoder serial number
send to 32020.
Make sure you leave no space between the text message.
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I’ve been recieving NO SIGNAL message on my decoder since last month. What is the problem kindly help me to rectify the Error message. My smart card no is 02027269417. Thanks
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”NO SIGNAL message” this error message is caused by you.
To rectify this error message check if the antenna is properly connected to the decoder and reposition the antenna. Then watch for the greener light at the front panel of your decoder. if the greener light does not comes up, reposition the antenna and check the connection of the antenna properly.
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i have been trying to reload my star time decoder since weekend but unable to load and there have not been signal. what is the major problem let me know.
thanks
peter
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I can’t understand the problem. I’ve been loading my star Tv since yesterday but to no avail. I loaded with cc#smart card#pin to 32020 yet no delivery no signal. Pls help
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hello Julius,
I will always suggest using MTN network when ever you want to recharge your startimes decoder. Some network are very sluggish to deliver your message, if used to pay for your subscription.
Secondly you said no signal, i think that fault is from you. Make sure your antenna is properly connected to the decoder. Also check to if the signal light comes up. Signal light is below the power light at the front of your decoder.
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how do you really charge your decoder apart from using power?
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Am in Lagos precisely surulere…the problem am facing is that there is no interesting music channel apart from MTV BASE.The Trace Tropical earlier introduced does not appear anymore.why and more over i would like to upgrade for the N1800 package for more channels but to no avail.what is happening?
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Hello Christian,
Upgrading to this package is not available for now. The package is on pending for now.
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I subscribed #1000 yesterday nd sms was sent 2 me dat is successfully recharged. Since yersterday is only NTA 24 dat show, while other is no service nd some is no signal. Wht should i do? From owode otta, ogun state. Thanks
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Hi, Ola
This is due to your signal strength. i hope by now your signal should be OK, otherwise check your balance and reposition your antenna
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How can i check my startime acct balance. And i told friend of mine dat i recharged my decorder, but no service. He said is 4rm ur office dat u didnt yet updated my acct.
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Abeg my name is mc digit 4rm ogbe abeokuta. .pls i av d startimes n its nt showing . .smetimes it wl bt mst of d tym it doesnt.i nid ur hlp such dt startimes signal b made available im nta abeokuta, or ibadan startimes station shld increase their broadwidth so that the signal strength wl b stable instead of flunctuation. .
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In fact i always recharge my startimes bt i dnt enjoy it. . .av bought almst four antena now and the 1 am using now whch wen position to ibadan shows d green light bt flunctuating signal strength n bearing. . .abeg startimes shld increase their broadwidth expecialy ibadan or startimes signal b made available in NTA ABEOKUTA. .many many people prefer ds decoder bt no netwrk coverage
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Startimes has not fully started transmission in Abeokuta. What you are receiving presently is partial transmission from Ibadan where the signal is available, that is why you are experiencing bad signal strength.
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When will startimes start full transmission in abeokuta? I’ve had the decoder since 3months ago and ve not been able to make use of it.
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we need your transmition to be fully started in abeokuta
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Hello Sulaiman,
Thank you Sulaiman, startimes transmission will be in Abeokuta soon.
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Please my startime smartcard was stolen and i want to buy another smartcard but don’t know where..am in oshodi
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Hello Ola,
Visit Startimes office at Afribank bulding in Matori Lagos, to get another smart card
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I recharge my star times decoder about 5 weeks ago, wasn’t around to use it so it was off for a whole month. i recharge with N1000.00 yesterday 9th-11-2011 recieve a txt message recharge successful and my account is showing NGN 282.81 why is it so??. No Signal, no green light. my smart card num 02027306787. i bought it in Abuja presently I’m in Lagos with the decoder.
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my decoder say smartcard not inserted but it is inside the decoder so help i cant get the signal
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Hello Neo,
You wrongly slot in the smartcard into decoder. Remove the smart card and replace it back with the arrow direction on the smart card facing down direction while in inserting it into your decoder.
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it says card problem – check card. what do i do?
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Hi Omo,
Shot down the decoder, remove the smart card and replace it back with the arrow direction on the card facing down.Now power it on. if problem persist, feel free to reach me back.
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I have the same problem en I have done the above solution nothing solved
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I have a problem with my startimes, anytime i power it on it will start fine but after some minutes the signal strength will reduce untill it will stop show and it will give me a message no signal. Pls wat can i do, i have an external poll but still the problem is not solved
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Hi Rechard,
Your signal strength is very week. Get yagi anntenna or reposition your antenna towards sat 28.2E ( this is where the sun rise position)
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Does Startimes get signal in Jikwoyi-Abuja?
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Pls. Sowebody help! I’ve just suscribed but my smart card shows no signal
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thanks for your message i just want to complain about my decoder am an old user, i was given 36 channels but since last week i was cut down to 28 channels stations like all NTA stations cut off,TVC,LTV,CHANNELS T.V MITV, STVE 2,REAL STAR, ENTERTAINAMENT CHANNEL, E STAR, ALL THIS CHANNEL REMOVED. MY DECODER SERIAL NO IS 02027209426.
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Hello Coach,
I will is signal problem for now,you should do automatic search from your startimes remote control also reposition your antenna, but if this suituation persist more than a day, do send me your location and i will referred you to the nearest startimes of in you state.
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I lost my smart card of my startimes. When we are packing from one place to another. Please how do I get new one?. Email me idkeem@yahoo.ca
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Hello Idowu,
Visit any startimes office around your neighborhood to get another smart card
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When the 51 chanels shuld be ready kaduna
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Unique bouquet is available to Lagos and Abuja only for now.
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i traveled out of the state for about 7mnths..on my return i loaded my decorder,got a confirmtion message sucessful..but shows card error and no signal..coul it be dat my decorder has bn suspended.. pls reply
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Your smart card is not properly inserted. switch off the decoder and wipe the smart card chip with a clean cloth insert it back and switch on.
NB.While inserting the smart card back make sure the arrow direction on the smart card is faced down.
if error message continue coming up visit any startimes office around your neighborhood to rectify the smart card error.
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hello, please i lost my star times smart card , how much will it cost to get another one
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i bought a card since april 23rd i have not been able to load it ,whats happening
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Hello Bobby,
What is the problem you encounter while loading the card?
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HI,you guys recently upgraded and i found out that soem of the channels i use to watch no longer shows liek STVE1,STVE2,STV Kungfu ,but i got some new interesting channels,like true movies,fox entertainment,are you guys still upgrading i stay in port harcourt.
for now i can receive about 22 channels,while others do not have sognals
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i bought out the smart card when the decorder was ON….. now its saying PROBLEM FROM THE SMART CARD… CHECK IT…….
Sir/ma, wat shuld be my next stem…. or wat can i do
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Hey Micheal,
To rectify the error messages, switch off your decoder before inserting the smart card and make sure the golden chip on the smart card is gently cleaned.
After inserting the smart card, now switch it on and wait for it to boot.
If problem persist do visit startimes office in your area.
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Pls i loaded my startime today and i received a msg, loading successful, bt instead of d channels showing i only saw “no access, not suscribe” pls wat shld i do?
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Hello Linda,
Hold on for a while the channels will be listed out.
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good day colleagues, is there anyone know where star time office in Abeokuta Ogun state?
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good day, can anyone explain to me where Star Time office in Abeokuta?
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Can I recharge my startimes decoder using mtn recharge cards?
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Gudday Bros! My Startimes decoder is always displaying ‘check card problem’. And when i remove and reinsert the card, the problem disappears, but after a while it displays that msg again. Pls what do i do to resolve it .
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Pls sir i want to manage my 36 sations with my favourite, how can i do this?
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Also if i subscribe #1,000 on my classic bquet will it work
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If i subcribe my startime monthly without using it 4 that month, will it exhaust?
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Hello Iniobong
Yes it will exhaust
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please retify this fault on my decoder, or is it network issue?? i i always off-on my decoder before service continues, even after recharging the decoder…. 08168733044..
mr philip in portharcourt..
thanks..
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Hello Philip,
Switch off and switch on will not solve the issue. This is signal problem. if you make use of the indoor antenna make sure you change it to outdoor antenna.
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I think after ibadan the next place startime should ave there signal working perfectly is Abeokuta. pls kindly make a provision for Abeokuta or lagos and ibadan should extend there signal to Abeokuta.
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Pls i remove my smart card while the decodar is on, pls what will i do I’m seeing no signal this is my smart card no 020127695005
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Am using my startimes @lag befor but av moved to ilorin. Since i got no signal. What can i do?
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I just recharge my smart card after 5months only for me to see card problem and have cleaned the card surface like twice now still not working. Pls what help can u render?
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My startimes decorder shows card problem-check card. With this only nta 101 shows others are not working even after recharging. Who’ll help me pls, my smart card number is 02110077453
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If i remove the smart card from the decorder now and i put it again it’s going to be continue working.
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my startimes show card problem_check card,then i follow d solution given but it did not work. What can i do?
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Good afternoon, yesterday after watching the Barca and Bayern match, my Startimes started showing “Smartcard Error”. What should i do?
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please, i have a problem with my startime smart card, if i want to play some channels,it will tell me smart card error.i Mistakly put another smart card into my decoder. Please what will i do?
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Hello yahaya,
Wipe the golden chip on the smart card with a clean cloth, switch off the decoder, insert the card with the golden chip facing down. Now switch on your decoder. if this process does not help, visit any startimes office to replace the card.
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is startimes in Abeokuta, where is therei office in Abk
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Please i bought startime decoder yetaday whn i get to osogbo assamble & on it, & after sarching it dirplay empty channel i try subscrition under mene it always show SMARTCARD ERROR . (2) When should we be expecting startime signa in OSOGBO osun state .
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Hello Bello,
For now i can’t say when the transmission will commence in Oshogbo,but hopefully before the year runs out.
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Where can I recharge my startimes in abeokuta
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Pls i have problem wit my decorder is showing card problem.
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Hello Austin,
Your smart card is not properly inserted. Make sure your smart card is properly inserted by making sure the golden chip on the smart card faces down while inserting the card in your decoder. Make sure your card is switched of before inserting the smart card
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When is startimes launching its service in abeokuta? It is long over due.
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av recharged ma decorder bt itdidnt show
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Pls i inserted smart card in another decoder and is having problem
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Hello Sarah,
Follow this instructions to rectify the smart card problem.
Wipe the golden chip on the smart card with a clean cloth. Make sure you dont use water to clean the golden surface. shot down your decoder and insert the smart card in your decoder. Make sure the golden chip is facing down while inserting the smart card
Now switch on your decoder.
If the above procedure does not restore your decoder back to life,i advice you visit any startimes outlets in you area with the decoder
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Ps where is startime office in portharcourt, rivers state
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My Startimes is showing “CARD PROBLEM CHECK CARD” . The card is properly placed and I gave cleaned the chip a few times but it’s still giving the same error. Kindly advise
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My decoder is displaying software update in progress,wait for about 30 seconds,please do not off the decoder,after doing this it restarts it again repeatedly on and on again. Pls what should i do? I just bought it yesterday.
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Hello Noble
Make sure your signal strength and quality is very good. Then it will update without restarting
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Hello! am facing a problem on card. I removed a card for recharging then it fail to be detected in a decorder, so is happeninig?
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pls sir i collected these startimes tv from a friend and it has no smart card in it … pls sir what should i do? plsssssss. i love startimes i dey mad over dem
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I recharged my star time but was not working after 3 days. I contacted customer care and I gave them my star time card pin. To my surprise the customer care told me that my name is not the one on the card and that no money was paid on the star time. Please I need help and assistance.
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